We ask the following of patients:

• Allow 48 hours for medication refills to be processed after your appointment. Call the clinic if your current appointment does not meet this criteria.

• Please minimize travel companions. Patients will be allowed one guest to accompany them to their appointment.

• Children, unless patients themselves, will not be admitted to the clinic; children are susceptible to COVID-19 but tend to show mild/no symptoms and masking is difficult for children.

• Please note: patients may be screened at the reception check-in windows for symptoms consistent with COVID-19, contact with known cases of COVID-19, recent COVID test results, and relevant travel history, depending on pandemic intensity.

• Patients will be required to wear a mask covering their mouth and nose

• MASKS WITH VALVES ARE NOT ACCEPTABLE-- if you have COVID then you can spread the virus through the valve.

We advise the following:

• Patients with an intrathecal pain pump should avoid air travel at this time due to the difficulty of refilling pump medication if a patient is stranded without logistical support.

• If possible, visits will be moved to virtual space (Telemedicine or Telehealth) or rescheduled if any of the following apply:

  • If the patient falls into a high risk category for COVID-19 due to age or underlying medical condition

  • If the patient or anyone in their household feels ill with symptoms consistent with COVID-19

  • If the patient or anyone in their household has had contact with anyone known or suspected to have COVID-19

Please note that we do not have COVID-19 test kits.

For vaccine FAQ, click here.