Telehealth

Mobile Phone
Are you scheduled for a telehealth appointment?

We have implemented telehealth visits during COVID. It is at our providers' discretion whether or not you are scheduled for a telehealth appointment. If your insurance does not cover telehealth services, you will be scheduled for an in-person appointment. 

We recently have switched over to Doximity since mid-April 2021. We will no longer be utilizing Facetime, Google Duo or Zoom. As long as you have a smart phone or smart device (if linked to text messaging), Android or Apple, the program should be compatible*. No need to download an app! However you will need an internet connection.

 

Doximity is HIPAA secure. 

 

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At the start of your visit, your provider will send you a text requesting you to join a secure video call. 

You should see a link and the provider's name.

Open the link.

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Your camera and microphone will turn on. A video of the camera view of you will populate in the upper right hand corner. 

Select Join Video Call.

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The browser on your device will then open.

You will need to allow camera and microphone access to your device. 

Select Allow Camera & Mic Access

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An alert has now been sent to your provider to join the meeting. 

Please allow 10 minutes from your appointment start time for the provider to join the call. 

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Your device may have an additional prompt to confirm access to your microphone and camera.

Select Allow.

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Your provider will then join the meeting and you should be able to see them on your screen too!

After your visit, call the office to schedule your follow-up appointment: (907) 339-4650, option 1

TROUBLESHOOTING

 

  • Are you connected to the internet?

  • Did you allow camera and microphone access?

    • Check your phone's settings. ​

  • *If using an iOS device, only iOS 13 and up are supported. 

    • If your device does not support iOS 13 and up (older generation iPhone), please alert the front desk at the time of scheduling your appointment. For Doximity browser requirements click here.

  • You can also join by computer, however additional steps are required. Click here for more information.

  • For additional FAQs regarding Doximity, click here.